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Bilingual Assistant Community Manager in Orlando, FL at McKinley

Date Posted: 5/9/2018

Job Snapshot

Job Description

McKinley is looking for a motivated and energetic Bilingual Assistant Community Manager to join our team at one of McKinley's beautiful apartment communities, located in Orlando, FL!

Compensation: $50,000- $53,000 + Bonus Potential

Position Information:

As a member of our team, you will take accountability and ownership for your community and the satisfaction of the residents within the community. The model candidate is comfortable working independently and has a solid track record of rent collections, experience with sales and provides an exceptional level of customer service. 


A bit more about what you’re going to do:
• You’ll be responsible for delivering extraordinary customer service for our residents and prospective residents, first and foremost.
• You’ll walk your community several times a day ensuring your residents love their home. That means clean, organized, and well cared for from the entrance of the community to the dumpster area and everything in between.
• Greeting customers, leading tours of the property, contacting and following up on leads. You’ll be responsible for making sure the customer’s experience is always flawless.
• Posting on Craigslist is a must – you’ll do several ads each day so bring your creativity to the table.
• Collecting the monthly rent for the community and delivering monthly statements to residents
• Monitoring the history of security deposits, calculating term interest, refund status and maintenance/repair deductions.
• Be the first line for receiving and handling resident requests and concerns.

Job Requirements

Are you what we’re looking for?
• Experience with sales or leasing is required.
• A background with rent collections and bookkeeping is a plus!
• It would be helpful to have had previous exposure to financial making responsibilities. 
• Soft skills! Don’t be robotic. You’ve got to be able to build rapport, inspire trust and confidence, and bring problems to resolutions in the interest of both the employee and the business.
• Be flexible. Sometimes the solution to the problem isn’t very obvious.
• We want you to be looking for a career. We love to teach! If you want to be a long-term player, we’re in. Let’s help you grow and round out your skills.
• You must have a passion for lifelong learning and prefer an entrepreneurial environment with a high degree of empowerment.

Most of all, we are seeking a leader who is passionate about delivering exceptional service to our residents and customers. The ideal candidate will not only live our "WOW Customer Service core value" but will be adept at instilling this within each member of the team.